This is fairly easy. One, you don’t have to accept abuse from customers. You should always work with supervisors to clear it with them. They have your best interests at hear. Be clear in what you express to them and stand your ground. The customer is not always right. Don’t be afraid to tell them that. Be consistent and fair with them and they’ll go away with a better understanding of your standards.

Key Takeaways:

• While customers deserve a degree of latitude, it’s important to monitor abusive tendencies and record them.
• If customers repeatedly go over the line then it becomes imperative to notify leadership and share your documentation of what has been occurring.
• When confronting the client be direct and professional and explain you no longer want them as a customer, drawing on examples from your collected data to make your point.

“Any form of racist, sexist, or harassing language. Simply put, you should never feel unsafe at your job. End of story.”

Read more: https://www.helpscout.net/blog/abusive-customers/