Customer Experience is Your Best Marketing Tool
Customer Experience is all we have talked about, but, really, do businesses really understand what is customer experience and what would be the impact of
How Online Reputation Management Can Give Your Business a Competitive Edge
Nowadays it is important to promote business not only in offline but also in online. Online reputation management is essential for the promotion. Managing and
Conversational Surveys: What Are They and How Can They Benefit Your Business?
Every company that wants to optimise the customer experience needs feedback to make this possible. Everybody develops an aversion towards long surveys. A conversational survey
3 Mistakes To Avoid In Order To Maintain Trust
It doesn’t matter how useful your products or services may be; if your customers and prospects don’t trust you, they’re not going to do business
The Secret Sauce to Beating Your Competition with Reviews
Many in the restaurant industry recognise the secret sauce as an important ingredient. That simple condiment could be the difference maker for a variety of
Why Won’t Happy Customers Write A Review?
Have you ever wondered why customers happy with a service or product still won’t write a review? Some people don’t want to reveal that they
10 Must-Have Tools to Monitor, Analyse and Respond to Brand Mentions
Find out what people are saying about your brand and business and how to keep your customer base happy with these ten digital tools. Learn
Rescue Poor Customer Service Reviews with These Four Steps
There are four simple steps you can take to re-engage your customer service representatives. After all, they are the face of your company and it’s
How Do You Fix a Bad Online Reputation?
It is with great significance that your business should have a good online presence. Studies have shown that having positive comments online about your business
Location Data + Reviews: The 1–2 Punch of Local SEO
For any business, online reviews can bring in or drive away customers. But for restaurants, it’s the opinions of others that can make or break