One of the biggest debts in the business world is what the true cost of retaining a customer is. Of course it will also depend on what product or service you are selling. The biggest thing that will retain your customers as a small business and doesn’t cost much is fulfill your promises. This will help you build ongoing relationships with clients and the local community. World of mouth costs nothing and can make or break a business. Also, become part of the community, local events…etc.

Key Takeaways:

• Converting customers can be expensive and time-consuming––it ultimately pays off when you create a base of loyal customers who repeatedly purchase your services and products.
• Loyal satisfied customers often become promoters of your business and fuel powerful word of mouth recommendations, therefore attracting more customers. This form of advertising can save your business
• Customer retention strategies should ultimately build trust, loyalty, positive sentiments, and encourage customers to continue returning to your business for more.

“Loyal satisfied customers often become promoters of your business and fuel powerful word of mouth recommendations, therefore attracting more customers. This form of advertising can save your business money while also increasing your prospective client base.”

Read more: https://gatherup.com/blog/customer-retention-strategies/