Customer service can be very important for your company. Customer service agents are going to play the biggest role in the first impression that customers have of your company. Does your leadership team have a plan? Planning can be very important in the world of leadership. Is your company ready to deal with competitors? You need to realize that there are people looking to take over your market share. Fact-finding missions can be very important when trying to stand up to the competition.
- Open-ended, options, yes or no, and sliding scale are a few types of responses that can be used for customer feedback.
- Using these 75 customer feedback questions can help to improve your business and customer service because customer service is what makes or breaks your business.
- In-Store Kiosk, email surveys, on a receipt, comment cards, pop-up surveys, and exit surveys are a few ways to get customer feedback.
“Continuous improvement makes good businesses into great ones. Even if customers love your product or service, you should always know what you could do better (before your competitors do it first!).”