Yelp reported that the 60% US businesses are closing due to pandemic.Many business now shift to save the changes.Consumers are leaving the feedback in google and yelp
Many companies like spectrum, restaurants are getting negative response.It is impacted their business. No businesses are perfect but be transparent and review response. Take feedback seriously and show customers that you care while apologizing or write back to them.
Review push tools is great as review management tools. It can easily help to respond.
- Your business online reputation means more in these times. You should respond in a positive way.
- You should reply to your customer’s reviews and try to take those concerns offline if overly complicated.
- Be honest with your customers. Over 85% of them will stay loyal if they are given honest and timely answers.
“Companies like Bear Grylls Adventure have recognized the value of mastering their online reputation management. Regardless of facing a challenging year for all attractions and businesses, Bear Grylls Adventure won the 2020 TripAdvisor’s Traveler’s Choice Award based on their excellent reviews over the past year. Championing their customers’ experiences has led to this great success.”