There are four simple steps you can take to re-engage your customer service representatives. After all, they are the face of your company and it’s important for them to actually be productive rather than just looking busy. One thing you can do is redefine the customers’ experience by refocusing and being sure your employees know what they’re representing. Second, reduce the clutter so employees have a clean work area which promotes productivity. Third, give rewards when customer service is excellent to encourage this behaviour. Finally, repeat your own best qualities in your representatives. This will allow them to shine.
- Reactivate and reform your mission statement. This will allow employees to see a set strategy and allow you control of what is most important.
- Make your business a resemblance of you. This is especially true of customer service.
- Those who do well on their customer service and continue to improve deserve to be awarded.
“I want to activate my employees, especially my reps, to reach their full potential rather than filling cubicles and cash registers.”