Owning Customer Issues Keeps Bad Reviews From Owning You

The best way to develop a good online reputation is to be known for your good customer service. That helps stop bad reviews.

In this case, the author ordered something needed for a conference, chose 2-day shipping through FedEx but was upset when it did not arrive on time.

The first customer representative he spoke to gave him misleading information that took up valuable time and still no package. Calling again, he reached Tracy a customer service advocate who went above and beyond to get his package into his hands on time. Tracy owned the problem and took care of it avoiding a bad online review and keeping a happy customer. Handling customer issues by owning and solving the problem keeps your business looking good to your customers.

Key Takeaways:

- In order to keep your business booming, you have to have good customer service

- The person in the article had a bad experience with Fed-ex at first

The customer service agent helped and was able to help the customer out to help avoid bad reviews

“I stood there, asked for any other solutions and was given nothing that would suffice. I asked for a direct way to speak to a manager in customer service and was told just to call into the 800 number again.”