How to Handle Angry Customers With Ease
As a business owner or employee, it is vital to be able to engage in a constructive manner with angry customers. Otherwise, they will often badmouth your company to many other potential consumers.
One tip is to ask for and then use a person’s name if they are sharing a complaint, in order to humanize the situation.
Also, allow people to explain their concerns in an objective manner, and appreciate how stress regarding other areas of their lives may be intruding into their experience as your customer.
They may need a few minutes to complain in order to calm down. Stay relaxed as you listen to them. Even if you do not agree with their argument, giving them a small incentive like a discount on future service may help to diffuse the situation.
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