Having a positive experience with customers is the backbone of business. One can hold onto their customers if they have a good relationship with them. Having the right strategy to deal with customers is a very important thing. One interesting thing to note is only one in twenty six people who have a bad experience with a company will write something about it. Most of the people that have a bad experience do not write about it.
- Having a solid experience as a customer is the heart of business.
- Getting feedback from customers is important to make the right decisions for business.
- It is important to know when the right time is to ask for feedback.
“Consider your business’s offering and when are the best moments to request customer feedback. Remember, you can ask customers for feedback at multiple points during the customer journey.”