Category Archives for "News"

News About Online Reviews and Reputation Management.

Links to relevant news articles about online reviews, reviews management and online reputation. We add a short summary.

Responding To Reviews Increases Review Ratings

Responding to reviews leads to higher ratings

Responding To Reviews Increases Review Ratings

It’s the age of digital empowerment. Customers are much more likely to share good and bad experiences with your business. Now many managers have taken to responding to customer reviews. Managers do this to both:

  • Minimise the damage that unhappy customers can do with a bad review.
  • And thank customers for posting positive reviews.

But we are all pushed for time. So the question many local business owners ask is “are my review responses helping at all”?Continue reading

How to Handle Angry Customers With Ease

As a business owner or employee, it is vital to be able to engage in a constructive manner with angry customers. Otherwise, they will often badmouth your company to many other potential consumers.

One tip is to ask for and then use a person’s name if they are sharing a complaint, in order to humanize the situation.

Continue reading