Category Archives for "Features"

How To Ask For Customer Reviews Of Your Business

How to ask customers to review your business

Most business owners are scared to ask for reviews, fearing rejection or denial. Here’s how to get over it and ask customers to review your business!

Why Ask For Customer Reviews?

In short, good online customer reviews help you grow and manage your business.

Without customer feedback, how can you be sure your service delivery is meeting the expectations of your customers?

You can’t be sure if you don’t ask.

Online reviews are one of the best ways for customers to share their experience with your company with others.

It’s important to remember that most industries can benefit from customer reviews. For businesses that belong to a trade outside of the norm, it’s important to reach out to your customers and let them know just how important their opinion is.  Let them know that leaving an online review would be appreciated – both by the business and the community at large who also benefit from online reviews.Continue reading

5 Tips To Improve Your Online Reviews And Boost Your Business

5 Tips to Improve Reviews

Increasingly, reviews have become a vital tool for consumers seeking information on a particular business with up to 53% of individuals making a decision regarding a business based on the star rating and the first six reviews.

In addition, Google has begun highlighting the top three reviews of a business when individuals searched for a particular entity. Thus, making recent and positive reviews essential for business growth.

As a business, you can generate positive reviews by encouraging customers to leave reviews frequently so that positive reviews remain on top and monitoring online reviews regularly for instances of bad reviews.

Key Takeaways:

  • The majority of consumers use online reviews of businesses before making a decision on which company to use.
  • The star rating is important because it saves the consumer time in not having to read a lot of reviews.
  • Encourage your satisfied customers to include their review on your website.

“It doesn’t take a lot of time for consumers to form an opinion of your business based on online reviews. More than two-thirds (68 percent) of people form an opinion after reading one to six reviews.”

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How To Respond To Negative Customer Reviews On Google

Respond to negative customer reviews on Google

It just happened, you have a bad review, and it’s not a 3 or 2 stars but a 1 star. Now you have to learn how to respond to negative customer reviews on Google.

Be calm. Nobody wants to get a negative review.

As a business owner, when you see a negative review, your first reaction might be to take the low rating and comment as a personal insult. Afterall you have worked hard to be where you are, and even though you know you can’t please everybody, a bad review can upset you.

However, taking the review personally won’t help to handle the situation. You not only have an unhappy and dissatisfied customer but one who has put their nasty experience with your business online for everyone to see.<Continue reading

How Online Reviews Make Your Service Business More Successful

How online reviews make your business more successful

Your Online Reputation Matters

Most businesses lose and gain customers, because of their reputation and service delivery.

Business reputation, mostly online reputation nowadays; is a perception or belief about your business, based on opinions of existing and past customers.

The internet has allowed people the freedom to voice their opinions about almost everything – including how they feel about products and services of other businesses.
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How To Respond To Positive Reviews From Customers (In 7 Steps)

How to respond to positive reviews from customers

How To Respond To Positive Reviews

Positive online reviews speak for your business often before you can speak for yourself. Potential clients use them to gauge how other customers feel about your services to reduce risk and determine if you’re worth the money.

However, while positive reviews boost your business on Google, engaging and interacting with your clients shows that you care and value their feedback and this helps prospective customers too.Continue reading

Do Review Stars In Google Improve Click Rates?

Do review stars on Google Help the click through rate to your website?  In this video I'm going to investigate that.

We're going to look at some recent research about how having customer reviews on your Google listing can improve the conversion of traffic on the Google page through to your website.

You know when you are searching for something online - some times you see review stars like this. 

Continue reading